We have previously built reports in Power BI using your custom visuals for a client, and had our license expiring recently. We have purchased a new license, and are unable to figure out how to get this re-activated.
We have contemplated the possibility that there is a license key of sorts that our customer has received instead of us, which they didn't forward to us.
We have scoured the FAQ, without any luck, and have tried the following:
Importing the new PBIVIZ file in a new PBI file
The admin panel on app.powerbi.com
And everything on the How to purchase and use the xViz licenses from Microsoft
This is a rather urgent matter, and we are looking forward to hearing from you.
Thanks in advance.