HELP! my visuals have stopped worked even though my licence renewed

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Hi

My visuals have stopped working with a red ky – but my licence has been renewed. I’ve tried downloading the new visuals and uploading them to my organisation but it doesn’t help. What do I do?

thanks

Ken

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Hello,

Please drop an email to the support team with your order number details. Also, attach the latest visual file that was sent to you post renewal. You can find the support contact details in your purchase email.

Regards,

Dharani

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