Install & licence issues

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Hi,

I have purchased the subscription & am having difficulties with install. I work for a large department which do control a lot of access to our admin controls. I contacted them & they followed the instructions to install the visuals into the organisations visuals for me. But there has been no change – it is still showing to purchase the visual when I look at the dashboards. Is there another step missing? Need help or otherwise we can’t use the subscription at all?

Thanks

Karli

Answered question
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Hello Kali,

Please try adding the visual from ‘My organization’ tab. I have provided the steps below for your reference.

  1. Click on the ‘Get more visual’ option

        2. Select the ‘My Organization’ tab

      3. Select the visual and click on ‘Get it now’ to add the visual in your visualizations pane.

       4. Click on the visual to get started.

Hope this helps!

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