License paid for but watermark still showing

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Used the built in GANTT visual in POWERBI and it has a watermark. Purchased a license and a zip file was sent. Uploaded it but the chart is still showing the water mark. How do I get this removed?! Ive also sent a message to support.

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Hello bnguyen,

Kindly help in confirming if you had a chance to follow the instructions provided in your installation guide.

Installation steps: https://xviz.com/get-started/

Regards,

Dharani

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Could we work in the desktop version without the watermark?
It takes a lot of time to try to add the visuals as new ones to the Organization Visuals List, so I want to delete the watermark now.
Thanks

xViz Support team will help you with alternatives. Kindly drop in an email with you order number details.