Organizational visuals

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DLR Group purchased a suite and for some reason we’re now getting a “pay wall” pop up on our final dashboards that are live on a website when we shouldn’t be. I’ve contacted support on their end and they’ve told me I need to speak with whomever has access to the PowerBI admin portal (person who activates licenses). I am that person. I tried to go through the process in the admin portal to add an organizational visual but I dont have the pbiviz file.

What do I need to do to fix this issue?

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