Pro version not activated even after purchase

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I purchased a PRO version for Bubble scatter plot for 3 editors and 100 viewers. I followed the steps to directly import the visuals into the reports.

I am still getting the pop up (2nd image) telling me to upgrade. Please provide with the solution for this.

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Hello ,

Please drop an email to xViz support team with your subscription ID details. You will find the support contact details in your purchase email.

Regards,

Dharani

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