Purchase Pro License – already purchased!

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I have a load of visuals being used by hundreds of people – they are all telling me to upgrade to the Pro version but I already have a Pro subscription which auto-renewed on Oct 25th.

I have added the .pbivz file to Organizational Visuals in the Admin Portal.

Please fix this asap!

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The lack of response to this is concerning – it seems there are many with the same issue. Please just let me know if you can resolve this, or do I have to find another solution – I need to know either way!