Subscriptions do not show visual

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Hi, I have a visual that I am trying to use on a subscription that is not showing properly.  Please see attached image for the online version, 

and then what happens when i send it out via subscription.

Answered question

Hi, does anyone from xViz reply to these tickets?

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Hello,

Kindly confirm if you are trying to send it to users outside your tenant.

Regards,

Dharani

Posted new comment

It is to users within my tenant.

Hi, is there additional followup?

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