the visualization not active

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Hello,
A license was purchased for the XViz Multi Charts, for the organization (1 author, 25 viewers). Installed according to the instructions, added to the visualization panel. Published a report, visualization is not active. Where should I put the code that I am the author? and why is the visualization not active?
Thanks

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Hello Ann,

Please drop an email to xViz support team with your subscription ID details. 

You can find the support contact details in your purchase email.

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