We are a licensed PRO user and when the Pages are exported to PNG or PDF the visuals do not export leaving a white square on the exported page
In order to ensure that xViz visuals are exported to PDF or PNG, you will need to use the certified build from the Microsoft AppSource on your reports. In case you are using the Organizational Build (OCV), or the Non-Organizational Build download and imported to your Power BI Desktop client, the export functionality will be limited. This is a limitation in the way custom visuals work with Microsoft Power BI at the moment.
If you would like to use the version of the visual on the Microsoft AppSource, please reach out to our support team via email to request for a License Key instead of a License-Embedded Build.