Visuals not show up outside of my organization

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Hello,

My company, Trillium Advisory Group Ltd, bought your visuals and installed on our “Organizational visuals” so that we can use them in our Power BI reports. They work perfectly when I publish the report online on our Trillium workspace. However those visuals (like Hierarchical Filter and Hierarchical Tree) do not show up when I publish the reports onto our clients’ workspace outside of our Trillium. this is the error message.

How can we solve this problem?

Thanks

Nathan Zhao

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