Why don’t the words disappear when I exclude them from Tag Cloud?

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Hello, I am making a tag cloud from survey comment data and am trying to exclude common words. When I enter the words into the exclude field, they sometimes disappear from the cloud, but sometimes they don’t and sometimes they re-appear when I add more words separated by a comma.  Is there something special I need to do to use the Exclude feature?

Thanks,

Kristen

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