Xviz Gantt Enterprise License Key Not Provided

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I purchased 5 licenses of the Xviz Enterprise Gantt visual. I was sent a .pbiviz file with no licenses and one line about installing it on the Organization Visuals. My organization does not allow any third party visuals to be installed on the admin portal. I need the 5 licenses I purchased. This is an expensive visual and so far I have received nothing in return for my investment. I am still getting the free version warning on my visuals and am unable to use the pro version features. I need these licenses to make the visual work correctly.

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